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FREQUENTLY ASKED QUESTIONS

Get Informed

It’s important to us that our clients feel fully informed and confident when working with or making a purchase from us. Browse through the information below, and if you have a question that isn’t included here, feel free to reach out to us.

 

“WHAT DOES BTB DO WITH MY INFORMATION?”

Bite The Bullet Entertainment LLC/BTB ENTERPRISE/BTB CARES CRISIS FOUNDATION does not share personal information without your consent for any reason. We do not retain payment or credit card information once a payment has been completed.

“WHAT IS BTB'S USER AGREEMENT?”

TERMS & CONDITIONS:

1. We are not responsible for third party payment processing issues.

2. By using this site, purchasing services or goods and/or signing up for membership you agree to all the terms and conditions listed herein.

3. You agree not harass, spam, stalk or bully employees of Bite The Bullet Entertainment LLC/BTB Enterprise/BTB Cares Crisis Foundation or its other site members. Doing so may result in legal action. Violators will be prosecuted to the fullest extent of the law.

4. You may unsubscribe from this site at anytime

5. All images, writing, audio and video on this site is protected by copyright and trademark laws. Theft or Plagiarism of BTB ENT LLC's intellectual property may result in legal action. Violators will be prosecuted to the fullest extent of the law.

"WHAT IS BTB'S REFUND POLICY?"

BTB ENT LLC believes in giving our customers a fair and fun shopping experience. As of FEBRUARY 1, 2022 our pricing and policies will change and all stated below will no longer apply. 

  • APPAREL:


Exchanges: We will gladly accept items for exchange if you received incorrect items or if they were received defective. Issues MUST be reported within 48 hours of receiving merchandise. Take a picture of the item(s), explain in detail what is wrong with the item(s), include your original order number and telephone number where you may be reached. Email our customer service department at: info@bitethebullet.rocks 

Upon review, we will contact you with instructions on how to return the item(s). We will notify you once we’ve received & inspected your return, and let you know if the return was approved or not. Shipping fees are non-refundable. Customer is responsible for all taxes and return shipping costs. If approved, you will be issued a SITE CREDIT. We DO NOT accept returns of products for reasons any other than being damaged or defective. 

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  • WE DO NOT OFFER REFUNDS. SITE CREDIT GOOD FOR 180 DAYS (SIX MONTHS) FROM ORIGINAL DATE OF PURCHASE. SITE CREDITS MAY BE USED FOR MERCHANDISE OR ANY SERVICE OFFERED ON THIS SITE. CREDITS WILL BE NOT RE-ISSUED ONCE THE EXPIRATION DATE HAS PASSED.


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  • ACCESSORIES:

    NO RETURNS OR EXCHANGES ON ANY ACCESSORY (THIS INCLUDES: STICKERS, KEY/CHAIN CHARMS, PINS & BUTTONS)​


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  • NO RETURNS OR EXCHANGES ON ANY SALE, CLEARANCE or CUSTOM MERCHANDISE.


  • CANCELLATION POLICY FOR ALL SCHEDULED SERVICES: 


ABSOLUTELY NO REFUNDS ON ANY SERVICE!!! (SITE/SERVICE CREDIT ONLY)​. NON-REFUNDABLE DEPOSIT REQUIRED FOR ALL BOOKINGS.

All Cancellations and/or Schedule Changes for bookings must be made at least 72 hours (3 days) or more in advance. Cancellations/Changes mades within LESS than 72 hours are subject to a $50 fee. No Call/No Shows for appointments forfeit all deposit(s) and/or payments. If client decides to cancel without re-booking services, any deposits made may be used as merchandise credit​ for any goods sold on this site. Deposits are held for six (6) months. Reminders are emailed 30 days before expiration of deposit. If contact cannot be made with the client and no service(s) are booked, all deposit(s) and/or payments made will be forfeited.